1. System Selection & Warehouse Planning
What type of storage system is best for my warehouse operation?
Selecting the optimal storage layout depends directly on SKU concentration, pallet turnover speed, warehouse clear height, and forklift specifications. Guangzhou Heda Shelves Co., Ltd. configures systems to match distinct operational objectives:
Selective Pallet Racking: Best for high-SKU distribution operations requiring 100% immediate selectivity to every pallet position.
High-Density Drive-In or Radio Shuttle: Ideal for cold storage, beverage, and bulk FMCG where maximizing storage volume per square metre supersedes instant selectivity.
Mezzanine Racking & Multi-Tier Platforms: Recommended when ground footprint is constrained but clear vertical ceiling height allows expanding picking surfaces across a second or third tier.
How do I choose between pallet racking, industrial shelving, and mezzanine platforms?
The decisive parameters are your handling unit and loading method. Forklift-handled unit loads on Australian 1165 × 1165 mm pallets require structural pallet racking. Manual carton picking or spare parts management is optimized using medium-duty longspan shelving. When manual order picking needs to expand vertically without leasing new building footprint, a rack-supported or structural steel mezzanine doubles usable work area.
Which racking configurations are best suited for palletized goods?
Guangzhou Heda Shelves Co., Ltd. manufactures Selective, Double Deep, Drive-In, Gravity Flow, Push Back, Very Narrow Aisle (VNA), and Radio Shuttle racking. Beam section sizes, upright column gauges, and row spacers are customized according to pallet overhang, dynamic seismic demands, and total load per beam level.
Can different racking and shelving systems be integrated within one warehouse?
Yes. A substantial portion of industrial logistics facilities implement hybrid designs. A standard project configuration combines heavy-duty selective racking for upper-level pallet reserves with integrated carton flow or hand-loaded shelving at ground level, alongside an overhead mezzanine floor for administrative or packaging spaces.
How do forklift models and handling equipment affect racking design?
Forklift type directly dictates aisle width allowances and top beam limitations. Counterbalance forklifts require 3.5m to 4.0m aisles, reach trucks operate efficiently in 2.8m to 3.2m aisles, and articulated or VNA turret trucks operate within 1.6m to 1.9m guided aisles. Providing your exact mast lift height and turning radius ensures safety clearances and aisle widths are engineered accurately.
2. Engineering Standards, Compliance & Factory Specifications
Are your racking systems engineered in accordance with Australian & New Zealand standards?
Yes. Our engineering department designs systems with reference to AS 4084 (Steel storage racking) standards and international design methodologies. For seismic zones across New Zealand and the Pacific Rim, we evaluate seismic site spectral factors (referencing NZS 1170.5 principles) and provide comprehensive section modulus calculations, connection test data, and engineering load capacity tables for local structural certifiers.
What international quality certifications does Guangzhou Heda Shelves Co., Ltd. hold?
Our quality management system is audited and certified under ISO 9001:2015 (Certificate No. 18624Q00169R0M). Factory production control complies with CE Certification (CE Marking Certificate No. 2435-CPR-8605159 pursuant to EN 1090-1 execution of steel structures) and RoHS environmental standards for electrostatic coatings.
What steel grades and anti-corrosion finishes are utilized?
We source certified high-tensile cold-rolled steel coils matching Q235B and Q355B structural grades. Surfaces undergo automated 9-stage pre-treatment, acid pickling, and phosphating prior to lead-free electrostatic epoxy powder coating (60–80 microns) cured at 180°C–200°C. For coastal environments or outdoor lumber yards, hot-dip galvanized components complying with ISO 1461 are provided.
Do you offer customized OEM and ODM services for distributors and racking contractors?
Yes. Guangzhou Heda Shelves Co., Ltd. manufactures OEM and ODM systems for commercial equipment distributors worldwide. We provide custom upright pitch punching, customized beam end-connector profiles, bespoke corporate powder coating colours, private-label safe working load rating plaques, and customized export crating.
3. Ordering, Production Lead Times & Ocean Logistics
What is your Minimum Order Quantity (MOQ) and sample policy?
While we support project-based trial orders, ocean freight efficiency generally makes 1×20GP or 1×40HQ container loads the most economical threshold for international buyers. Component section samples (upright column pieces, beam connection joints, safety pins) can be supplied via air express for dimensional and weld verification prior to bulk production.
What is the standard manufacturing lead time for container orders?
Standard selective pallet racking orders of 1 to 5 container volumes typically require 15 to 25 working days from final approved drawings and deposit confirmation. Multi-level mezzanine projects, cantilever systems, or automated shuttle platforms require approximately 25 to 45 working days due to customized steel fabrication and structural pre-assembly.
How does ocean transit work to Australia, New Zealand, and Pacific ports?
Shipments depart weekly from major southern China container hubs (Nansha, Shekou, Yantian). Typical direct sea transit times range between 12 to 24 days to East Coast Australian ports (Brisbane, Sydney, Melbourne), approximately 25 to 28 days to Fremantle, and 16 to 26 days to Auckland, Tauranga, and Lyttelton.
How are biosecurity (DAFF / MPI) requirements managed for wood packaging?
To eliminate biosecurity quarantine issues at Australian DAFF and New Zealand MPI clearance gates, racking is predominantly packed onto customized steel stillages and secured with heavy-duty polyester strapping and corrugated corner guards. When timber dunnage is used, it is strictly ISPM-15 heat-treated, certified, and stamped with official marks.
What international trade terms and export documents are supplied?
We routinely execute FOB, CIF, CFR, and DDU/DAP agreements. Standard customs packages include commercial invoices, packing lists with piece counts and weight breakdowns, Bills of Lading, and Preferential Certificates of Origin (such as ChAFTA for Australia) to facilitate preferential tariff processing.
4. Engineering Support, Quotations & Installation
What information must be provided to receive a tailored quotation and CAD layout?
For an engineered proposal within 24 hours, our engineering office recommends providing:
1. Warehouse architectural drawing showing columns, slab specifications, wall boundaries, and fire exits.
2. Clear internal clearance height below structural rafters and sprinkler spray heads.
3. Exact pallet dimensions (width, depth, overall height including cargo overhang) and maximum gross weight per pallet.
4. Forklift truck model, turning clearance requirement, and maximum lift elevation.
What installation documentation and on-site support are included?
Every shipment is matched with a detailed erection drawing package, numbered component mark lists, anchor torque specifications, and step-by-step assembly guides. For large distribution centres or structural mezzanine projects, remote video engineering guidance or dispatch of on-site supervisory engineers is available upon request.
Can we inspect goods at the factory prior to container dispatch?
Clients and nominated third-party inspection firms (such as SGS, TÜV, or Bureau Veritas) are welcomed at our production facilities. We routinely accommodate pre-shipment dimensional checks, coating thickness gauge tests, load-bearing tests, and container loading inspections.