Q1
What are your trading terms and payment options?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer volume discounts for large quantities.
Q2
How can my goods be delivered?
1) Sea freight: We will update sea freight costs once we know your destination seaport where goods will be delivered.
2) Designated shipping agent: Please provide us with the contact details of your freight forwarder, and we will coordinate delivery arrangements.
Q3
What comprehensive services does Jracking provide?
1) Rapid response: Inquiries related to products or pricing are answered within 12 hours.
2) Professional team: Well-trained and experienced staff to address all inquiries in fluent English.
3) Customization: OEM & ODM services for tailored racking designs.
4) Engineering expertise: Dedicated technical engineers to deliver optimal warehouse solutions.
Q4
What is the standard purchasing and order process?
Design drawing
→
Confirm drawing
→
Quotation
→
PI
→
Confirm PI
→
30% Deposit
→
Manufacture
→
QC inspect
→
Balance payment
→
Shipping
Q5
What core advantages does Jracking offer?
1) Flexible payment: O/A 40-60 days available.
2) Express lead time: Rush order support with rapid manufacturing cycles.
3) Factory-direct pricing: Competitive direct-from-manufacturer supply.
4) Warranty assurance: Two-year warranty with free replacement parts dispatched if damaged.
Q6
Does Jracking have an MOQ limit and how are tooling fees handled?
MOQ Policy: There is no strict MOQ limitation; however, volume yields better pricing. We recommend ordering at least one 20ft container (approx. 15 tons) for regular products.
Tooling Fees: For custom tooling requirements, mold development costs are charged before the initial order. These fees are partially or fully refunded once orders reach designated quantities.