Frequently Asked Questions
Q What are your trading terms and payment options?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer volume-based discounts for large orders.
Q How will my goods be delivered?
1) Sea freight: We will provide updated sea freight rates once your destination port is determined.
2) Designated agent: If you work with your own freight forwarder, simply provide their contact details and we will coordinate shipping.
Q What customer services and customization do you provide?
1) All inquiries related to products or pricing are answered within 12 hours.
2) Professional and experienced staff support inquiries in fluent English.
3) OEM & ODM services are available to tailor racking systems to your custom project needs.
4) Dedicated engineers provide optimized warehouse layout and storage designs.
Q What is the standard purchasing and ordering process?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspection → Pay balance → Shipping.
Q What advantages do you offer over competitors?
1) Payment terms: O/A 40-60 days available.
2) Flexible lead time: Expedited handling for urgent rush orders.
3) Factory pricing: Direct manufacturer sales with competitive rates.
4) Warranty: 2-year warranty with free parts replacement for defective components.
Q Does Jracking have an MOQ limitation or tooling fees?
There is no strict MOQ limitation; however, ordering in volume provides the best pricing. We recommend an order size fitting at least one 20ft container (approx. 15 tons). For custom tooling needs, mold fees are charged prior to the initial production run and are refunded partially or fully once designated order volumes are reached.