Q: Are you a factory or a trading company?
We are a direct manufacturing factory established in 1998, staffed with over 300 skilled workers and located in Guangzhou.
Q: What is the production lead time?
For standard sizes in quantities under 500 pcs, stock materials allow delivery within 3-7 days. For custom units, orders generally ship within 7-15 days. High-volume runs (e.g., 9 containers / 332 CBM) are regularly finished within 15 days.
Q: What are your payment terms and trade terms?
Standard payment is a 40% deposit via T/T, with the remaining balance cleared before delivery. Credit Card and TT are supported. Standard trade terms are EXW or FOB, with other terms open to negotiation. Nearby loading ports include Nansha and Huangpu (Guangzhou), with warehouse transfer options to Foshan or Shenzhen.
Q: Can you manufacture racks with OEM and ODM specifications?
Yes, we specialize in OEM/ODM production and possess rich engineering experience in customizing storage racks, selective pallet systems, and steel pallets.
Q: What assistance is available for installation and technical support?
We provide detailed installation manuals for every shelving model. On-call engineering guidance via phone, FaceTime, or video is available. For large setups like mezzanine floors, our on-site technical team can guide and handle the entire installation.
Q: What warranty coverage is offered on the products?
All storage rack systems are covered by a comprehensive warranty ranging from 3 to 5 years.